Cancellation and Refund Policy

Effective Date: September 25, 2025

At UMT GROUP LLC ("UMT," "we," or "us"), we strive to provide exceptional photo booth rental and event photography services, including 360 photo booths, mirror photo booths, and related offerings. We understand that plans can change, and we aim to handle cancellations and refunds fairly. This Cancellation and Refund Policy outlines the terms under which cancellations, rescheduling, and refunds are processed for services booked through our website https://eventpro.rent or via signed Photo Booth Contracts. This policy is incorporated by reference into our Terms of Service and applies to all clients and bookings.

Please note that all deposits are non-refundable in any circumstance. In some cases, deposits or full payments may be transferred to a future event within 6 months (but no later than the current calendar year), subject to availability and mutual agreement on a new date and time.

Cancellation by Client

Cancellations must be submitted in writing to info@lc.eventpro.rent or by contacting us at +1 (929) 565-2161. The following conditions apply:

• More than 72 Hours Before the Event: If the client has paid the full amount and notifies us of cancellation more than 72 hours (3 days) before the event start time, we will refund the entire amount excluding the non-refundable deposit. Alternatively, at the client's request, we may transfer the full payment to a future event within 6 months (but no later than the current year), subject to availability and without issuing a refund.
• Less than 72 Hours Before the Event: If the client has paid the full amount and notifies us of cancellation less than 72 hours before the event, no refund will be issued. At the client's request, we may transfer the payment to a future event within 6 months (but no later than the current year), subject to availability and without issuing a refund.
• No Deposit Paid but Contract Signed: If a contract has been signed but no deposit has been paid, the client is still responsible for paying the deposit upon cancellation.
• Deposit Paid but Remaining Balance Not Paid: If only the deposit has been paid and the client notifies us of cancellation less than 72 hours before the event, the client is responsible for paying the remaining balance in full.

Rescheduling

Rescheduling requests must be approved by UMT in advance and are subject to availability. An additional fee of 10% of the total booking cost may apply for rescheduling.

• More than 72 Hours Before the Event: If we are unable to reschedule, we will refund any amounts paid excluding the non-refundable deposit.
• Less than 72 Hours Before the Event: If we are unable to reschedule, no refund will be issued. At the client's request, we may transfer the payment to a future event within 6 months (but no later than the current year), subject to availability.

Refunds for Service Issues

If UMT is unable to provide services during an event due to equipment breakdown not caused by the client or guests, we offer the following options:

• Extend our work hours to cover the downtime, if the equipment can be repaired during the event.
• Refund the client's funds proportionate to the time worked, if the equipment cannot be repaired or if the event ends before the required time.

Refunds for Service Quality or Dissatisfaction

Photo and video quality directly depends on the conditions in which the services are provided, including lighting and the actions of the client’s guests. The following factors apply:

• Lighting Conditions: Lighting is the most critical factor. If the equipment location has multiple light sources or improper lighting (e.g., light sources positioned in front of the camera causing lens flare or bleed), we cannot guarantee studio-quality results. All lighting should be positioned behind the equipment, and the client must ensure the location avoids sunlight or artificial light bleeding into the lens.
• Guest Behavior: Photo and video quality also depends on the client’s guests. To achieve optimal results, guests must follow our staff’s recommendations. Movement during photo capture may result in blurry images; standing too close to the flash may cause overexposure; standing too far may lead to dark images. The camera is fixed at a specific height, requiring subjects to remain within the captured frame to avoid cropping. For 360° photo booths, guests must stand in the center of the platform, distribute weight evenly, avoid jumping, and wait until staff say "Done" to avoid injury from the rotating arm or unstable video. These booths are designed for 1-5 people (depending on the model); adding more is unsafe and may degrade video quality. Our staff provides instructions, but we are not responsible for guests’ failure to comply. If guest behavior becomes dangerous, staff may terminate services to prevent injury, with no refund provided.
• Print Quality: We use high-resolution Dye Sublimation Printers (e.g., DNP DS-RX1HS at up to 600 x 600 dpi). However, colors in digital photographs and printed images may differ due to the display surface, over which we have no control.

At the beginning of the event, our technician will set up the equipment and take test photos or videos, which will be available for the client’s review. The client is responsible for testing and reviewing the quality prior to the event start. If dissatisfied, the client must inform our staff immediately, and we will attempt to accommodate adjustments to achieve the desired result. If technical specifications, site conditions, or guest actions prevent this, our staff will inform the client. In such cases, the client may refuse the service and receive a refund minus the non-refundable deposit, or accept the provided quality.

If the client fails to check the quality before the event and does not report complaints at the start, they cannot demand a refund or refuse payment for services rendered. Quality and expectations are subjective factors, and it is the client’s responsibility to ensure satisfaction. Our staff is not obligated to seek out the client for review; the client must approach the photo booth or send an authorized representative.

The client must provide information on the exact equipment setup location before the event, ideally via a floor plan. Our staff will inspect the location and advise if it is unsuitable, explaining why, or suggest an alternative. If the client disregards this advice and insists on the original location, they waive any claims regarding photo/video quality or quantity. If no floor plan or guidance is provided, our staff will select the location, and the client waives claims related to setup placement.

The number of photos or videos taken during the event is not grounds for cancellation or refund. We cannot influence guests’ participation; clients pay for the service time provided, not the quantity of media produced.

Weather and Venue Conditions

The client is responsible for providing suitable working conditions: a dry area with a level floor and access to an electrical outlet. For outdoor events, the client must provide protection from sun, wind, and rain. If the client cancels our services before or during the event due to weather conditions, no refund will be issued. UMT reserves the right to cancel or cease operations if conditions are deemed unsafe, with no refund provided in such cases. Additionally, if services are terminated due to dangerous guest behavior, no refund will be issued.

Client Refusal of Services

If UMT attends an event and the client refuses our services for any reason, the client is obligated to pay the full cost of the services as per the signed contract. At the client's request, we may transfer the payment to a future event within 6 months (but no later than the current year), subject to availability and without issuing a refund.In this case, a $150 travel fee will be charged, and the remaining payment will be carried over to the next event.

Refund Processing

Approved refunds will be made using the original payment method and processed within 14 business days from the date of cancellation or agreement. Delays may occur due to third-party payment processor timelines (e.g., Stripe, Square, PayPal), and we are not liable for such delays.

Disputes

Any disputes regarding cancellations or refunds will be governed by the laws of the State of New York and resolved under the dispute resolution terms outlined in our Terms of Service, including binding arbitration in Brooklyn, NY, if applicable.

Contact Us

For cancellation requests, refund inquiries, or assistance, please contact: UMT GROUP LLC 2348 83rd St, 3 apt., Brooklyn, NY 11214 Email: info@lc.eventpro.rent Phone: +19295652161

This Cancellation and Refund Policy is subject to change, with updates posted on our website. Continued use of our services after changes constitutes acceptance of the revised policy.